GE Money continues using threats...

One of our members has lodged a specific complaint against GE Money.

It seems GE Money issued her a cash card some years back. She used the card and some time in 2006 fell in default due to non-payment of her dues.

She was offered a one-time settlement by an officer of GE Money at 18,000 rupees. The lady paid the amount to the officer in good faith but failed to take a settlement letter or receipt of the money she paid as the officer sitting in the Mahim office assured her that a letter takes time and it will be delivered to her home.

Then for two years she did not hear anything from GE Money. Suddenly in 2009, the company has started calling her again. The company now informs her that the gentleman she had paid the money to in no longer in the service of the company and there is no record of the money that she paid as one time settlement.

The caller who is harassing our member has threatened to have her arrested. He calls our member and places the call on conference with a police officer (identified as Patil) from the Mahim police station.

Questions that we raise are:
1. Why did GE Money keep quite for 2 years after the member had already paid and entered into a one time settlement with the company?
2. Why did she not receive any bills for this period and why is she suddenly getting a bill of 98000?
3. The matter of money lending and borrowing is at best a civil offense, why is police getting involved in all this?
4. We have reason to believe that the police personnel who is coming on the conference call is an employee of the company as he has failed to provide his designation and contact information including his police identification. In such case, why GE Money recovery officer should not be tried for impersonation of a police official?

Members are advised to be aware of this new tactics being adopted by credit card companies and private MNC involved in lending money.